Privacy Policy

01 — Information We Collect

Information you provide to us: When you place an order, create an account, or sign up for our newsletter we collect: your name, email address, shipping address, billing address, phone number, and payment information. Payment information is processed securely through Stripe and is never stored on our servers.

Information collected automatically: When you visit our website we automatically collect certain technical information including: your IP address, browser type, operating system, referring URLs, pages viewed, and time spent on the site. This information is collected through cookies and similar technologies.

Information from third parties: We may receive information about you from third-party services including Stripe (payment processing), Flexport (fulfillment), and analytics providers such as Google Analytics.

02 — How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and shipping notifications
• Respond to your customer service inquiries
• Send marketing emails if you have opted in (you may unsubscribe at any time)
• Improve our website and understand how customers use it
• Comply with legal obligations
• Detect and prevent fraud

We do not sell your personal information to third parties. We do not share your information with advertisers.

03 — Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, and analyze site traffic. You may disable cookies in your browser settings. Disabling cookies may affect certain features of the site including the shopping cart.

• Essential cookies: required for the site to function
• Analytics cookies: help us understand how visitors use the site (Google Analytics)
• Marketing cookies: used to deliver relevant content (only if you have opted in)

04 — Data Sharing and Third Parties

We share your information only as necessary to operate our business:

• Stripe: payment processing
• Flexport: order fulfillment and shipping from our New Jersey hub
• Shipping carriers (USPS, UPS): delivery of your order
• Mailchimp or equivalent: newsletter delivery if you have opted in
• Google Analytics: anonymized site analytics

We require all third-party service providers to maintain appropriate security standards and to use your information only for the purposes we specify.

05 — Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained for a minimum of 7 years in compliance with US tax and accounting requirements.

06 — Your Rights

• The right to access the personal information we hold about you
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to opt out of marketing communications at any time
• The right to opt out of the sale of your personal information (we do not sell personal data)

California residents have additional rights under the CCPA. Virginia, Colorado, and Connecticut residents have rights under their respective state privacy laws. To exercise any of these rights please contact privacy@izaritual.com.

07 — Data Security

We maintain reasonable and appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. All data is transmitted over HTTPS. Payment data is handled exclusively by Stripe and is never stored on IZA RITUAL servers.

08 — Children’s Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child please contact privacy@izaritual.com immediately.

09 — Changes to This Policy

We may update this Privacy Policy from time to time. When we do we will update the effective date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.

10 — Contact